Refunds & Cancellations

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Refunds at SecureGene Testing are subject to our discretion and may include administrative and handling fees. Partial payments and deposits are non-refundable.

If a full payment is made and the appointment is later canceled, a $25 cancellation fee applies for after-birth DNA testing, and a $200 non-refundable cancellation fee applies for non-invasive prenatal testing.

No refunds will be issued once services are completed or if your DNA kit or supplies have been shipped.

Cancellations made more than 48 hours after payment are not eligible for refunds. A $75 cancellation fee applies if the appointment is canceled after the 48-hour period. If SecureGene Testing requires sample recollection and the participant is unable or unwilling to comply, no refund will be issued. The test can only be rescheduled.

All DNA testing services provided by SecureGene Testing have estimated completion times discussed at the time of testing. While results often finish earlier than expected, they may occasionally exceed estimated timelines. Once testing is initiated, refunds will not be issued.

Please email admin@securegenetesting.com for all refund questions or concerns.